Daniel Michael

Systems Engineer

Ann Arbor, MI |  https://www.linkedin.com/in/dcmichael/

Contact via LinkedIn for Email/Phone

SUMMARY

I started my career in IT purely as an enthusiast. That desire to learn for myself has continued throughout my career. I enjoy figuring out how things work and documenting them for easier troubleshooting in the future. If it's broken, I can figure out how to fix it, but more importantly I'll also add it to a system so it's more easily fixable in the future. If the system doesn't exist, I'll implement whatever is needed to get that done.

EXPERIENCE

Senior Application Support Engineer        2010 - 2020

Opentext | Remote        

Troubleshoot customer C#/JS code. Helped optimizing SQL queries. Assisted with design of solutions including: IT Service Management, HR Systems, New Client systems, etc. Setup/Install specialist (Load balance, kerberos, sharepoint, etc). Bug reproduction/QA case building. Tracing/resolving performance issues. Layer 4 & 7 experience. Part of 24/7 on-call team.

Regularly worked with MSSQL and Oracle databases. Performance testing.

Built training materials for new hires. Designed internal Wiki for support documents and training materials. Regularly created and updated customer facing knowledge base articles. Environment building for bug reproduction.

Enterprise Support - Systems Administrator        2010 - 2010

Liquid Web | Lansing, MI        

LAMP (Linux, Apache, MySQL, PHP) System Administration.

Provided Support for High and Critical Priority Customers. Including server architecture suggestions.

Work included: troubleshooting customer sites (php, html, css, etc). Best effort support for 3rd party applications (geoip, nginx, tomcat, coppermine, phpbb, vbulletin, ruby, wordpress, joomla, memcached, murmur, nagios, cacti, varnish, etc). Work with Zeus/HA Proxy load balancers. Helped maintain internal wiki. New hire mentoring. Layer 3, 4 & 7 experience

Bench Technician         2008 - 2009

KML Computer Services, | Northville, MI

Standardized Computer Diagnostics. Standardized and systemized malware cleanup. Used ServiceLedger for ticket management. Handled customer billing. Remote support for clients. Worked primarily with PCs and Macs. Advised customers on hardware replacements and upgrades. Explained resolution of issues to customers in layman's terms.

Technical Advisor        2007 - 2009

Ojibway Homes | Troy, MI        

Consulted for new hardware and software purchases. Interviewed website developers, advised on design decisions. Routine maintenance.

Bench Technician        2006 - 2007

Fast Repair and Game Center | East Lansing, MI        

Spyware, malware and virus removal. Diagnosed and repaired laptop and desktop computers. Perform hardware and software upgrades. Explain fixes to customers in layman terms. Advised customers on hardware upgrades and purchases. Laptop repair; taking apart, cleaning and evaluating hardware.

SKILLS

Agile

Jira

VMWare Workstation/Virtualbox

.NET/C# troubleshooting

JavaScript troubleshooting

PHP troubleshooting

Python

MSSQL/Oracle setup and usage

EDUCATION

Oakland Community College (2008-2009)

General Education requirements for transfer.

Lansing Community College (2003-2005)

German, Music, Art, and Linguistics

Okemos High School (1998-2002)

High School Diploma

Novell Administration Training